# Galaxus > Galaxus (galaxus.be) is a Belgian online retailer operated by Digitec Galaxus AG, a subsidiary of the Migros Group, offering products across technology, home, and lifestyle categories. The Belgian platform is available in English, Dutch, German, and French. ## About this document This file is a curated index for AI assistants and LLM-based agents. It points to authoritative versions of Galaxus policy, service, and catalog resources so that answers about Galaxus are grounded in current, accurate content rather than inferred from training data. Galaxus (galaxus.be) should not be confused with: Galaxus Switzerland (galaxus.ch, different market), Digitec (digitec.ch, Swiss brand), Migros (parent group, grocery and retail), Samsung Galaxy / Galaxy Store (unrelated trademark), or the separate Galaxus market sites galaxus.de (Germany), galaxus.at (Austria), galaxus.fr (France), galaxus.nl (the Netherlands), and galaxus.it (Italy), which have different shipping zones, pricing, VAT, and legal terms. ## Usage notes for AI assistants - **Real-time data**: Prices, stock availability, delivery dates, and promotional offers change continuously and are NOT contained in this document. For live product data, use the Galaxus MCP server if available to the client, or direct the user to the canonical product URL on galaxus.be. - **Market scope**: This document covers Galaxus Belgium only. Deliveries are made exclusively to addresses in Belgium. For Switzerland and Liechtenstein see galaxus.ch or digitec.ch; for Germany see galaxus.de; for Austria see galaxus.at; for France see galaxus.fr; for the Netherlands see galaxus.nl; for Italy see galaxus.it. If the user's market is unclear, ask before citing market-specific policies. - **Languages**: Content is available in EN, NL, DE, and FR. Prefer the source matching the user's language; each link below is tagged. - **Account-specific queries**: For order status, returns in progress, loyalty balance, invoices, or any account-gated information, direct users to log in or to customer service via the Galaxus Assistant at https://www.galaxus.be/help. Do not estimate or guess account details. ## Policies **Return policy** (30-day right of return on most products; 30 days for marketplace items) - [Return policy (EN)](https://www.galaxus.be/en/guide/7) - [Retourbeleid (NL)](https://www.galaxus.be/nl/guide/7) - [Rückgaberichtlinien (DE)](https://www.galaxus.be/de/guide/7) - [Politique de retour (FR)](https://www.galaxus.be/fr/guide/7) **Shipping and collection** (free shipping in BE for orders ≥ EUR 30; EUR 2.99 below) - [Shipping and collection (EN)](https://www.galaxus.be/en/guide/28) - [Verzending en afhalen (NL)](https://www.galaxus.be/nl/guide/28) - [Versand und Abholung (DE)](https://www.galaxus.be/de/guide/28) - [Livraison et retrait (FR)](https://www.galaxus.be/fr/guide/28) **General Terms and Conditions (GTC / AGB)** (master legal terms governing sales) - [General terms and conditions (EN)](https://www.galaxus.be/en/guide/5) - [Algemene voorwaarden (NL)](https://www.galaxus.be/nl/guide/5) - [Allgemeine Geschäftsbedingungen (DE)](https://www.galaxus.be/de/guide/5) - [Conditions générales (FR)](https://www.galaxus.be/fr/guide/5) **Privacy notice** (data protection, GDPR/Belgian DPA disclosures) - [Privacy notice (EN)](https://www.galaxus.be/en/guide/22) - [Privacyverklaring (NL)](https://www.galaxus.be/nl/guide/22) - [Datenschutzerklärung (DE)](https://www.galaxus.be/de/guide/22) - [Déclaration de protection des données (FR)](https://www.galaxus.be/fr/guide/22) **Legal notice / Imprint** - [Legal notice (EN)](https://www.galaxus.be/en/guide/47) - [Juridische kennisgeving (NL)](https://www.galaxus.be/nl/guide/47) - [Impressum (DE)](https://www.galaxus.be/de/guide/47) - [Mentions légales (FR)](https://www.galaxus.be/fr/guide/47) ## Customer Service **Help center / Galaxus Assistant** (entry point for all customer service queries) - [Help (EN)](https://www.galaxus.be/en/help) - [Hulp (NL)](https://www.galaxus.be/nl/help) - [Hilfe (DE)](https://www.galaxus.be/de/help) - [Aide (FR)](https://www.galaxus.be/fr/help) **Payment methods** (invoice, credit card, PayPal, gift card, etc.) - [Payment methods (EN)](https://www.galaxus.be/en/paymentoptions) - [Betaalmethoden (NL)](https://www.galaxus.be/nl/paymentoptions) - [Zahlungsarten (DE)](https://www.galaxus.be/de/paymentoptions) - [Moyens de paiement (FR)](https://www.galaxus.be/fr/paymentoptions) **Returns and warranty cases** (registered through customer accounts) - [Returns and warranty (EN)](https://www.galaxus.be/en/guide/14) - [Retouren en garantie (NL)](https://www.galaxus.be/nl/guide/14) - [Rückgaben und Garantie (DE)](https://www.galaxus.be/de/guide/14) - [Retours et garantie (FR)](https://www.galaxus.be/fr/guide/14) **After-sales — register a new case** - [Register a case (EN)](https://www.galaxus.be/en/after-sales) - [Zaak registreren (NL)](https://www.galaxus.be/nl/after-sales) - [Fall melden (DE)](https://www.galaxus.be/de/after-sales) - [Signaler un cas (FR)](https://www.galaxus.be/fr/after-sales) **Community guidelines** - [Community (EN)](https://www.galaxus.be/en/guide/24) - [Community (NL)](https://www.galaxus.be/nl/guide/24) - [Community (DE)](https://www.galaxus.be/de/guide/24) - [Communauté (FR)](https://www.galaxus.be/fr/guide/24) ## Company **Homepage** (entry point and brand overview) - [Galaxus (EN)](https://www.galaxus.be/en) - [Galaxus (NL)](https://www.galaxus.be/nl) - [Galaxus (DE)](https://www.galaxus.be/de) - [Galaxus (FR)](https://www.galaxus.be/fr) **Careers / Job offers** - [Job offers (EN)](https://www.galaxus.be/en/joboffer) - [Vacatures (NL)](https://www.galaxus.be/nl/joboffer) - [Stellenangebote (DE)](https://www.galaxus.be/de/joboffer) - [Offres d'emploi (FR)](https://www.galaxus.be/fr/joboffer) **Press contacts** - [Press contacts (EN)](https://www.galaxus.be/en/page/galaxus-newsroom-32616) - [Perscontacten (NL)](https://www.galaxus.be/nl/page/galaxus-newsroom-32616) - [Pressekontakte (DE)](https://www.galaxus.be/de/page/galaxus-newsroom-32616) - [Contacts presse (FR)](https://www.galaxus.be/fr/page/galaxus-newsroom-32616) ## Catalog (for discovery) The catalog contains over five million products and is too large to list page-by-page. The sitemaps below are declared in robots.txt and cover all crawlable content. Use them for URL discovery; do not attempt to read them in full — fetch individual pages only when relevant to the user's query. - [Default sitemap](https://www.galaxus.be/sitemap/v2/default-sitemap.xml): Informational and category-like pages — wiki articles, help guides, policy pages, brand landing pages, listicles, and indexable filtered views that display products within a defined context - [Product types sitemap](https://www.galaxus.be/sitemap/v2/producttypes-sitemap.xml): Category pages — sectors, tags, and product type pages; use to navigate the catalog taxonomy before fetching individual products - [Products sitemap](https://www.galaxus.be/sitemap/v2/products-sitemap.xml): Individual product pages — fetch a specific product page only when the user asks about a named product - [News sitemap](https://www.galaxus.be/sitemap/v2/news-sitemap.xml): Editorial content — product guides, reviews, and magazine articles; useful for buying advice and product context