Your responsibilities

• Responsibility for the stable operation of the IT landscape in the warehouses in close collaboration with central IT and infrastructure teams.
• Implementation, operation, and continuous optimization of IT services and solutions for warehouse environments, ranging from standard solutions to warehouse-specific requirements. Acting as the interface between warehouse operations, IT product teams, and operations, gathering requirements, adapting solutions, and ensuring efficient implementation.
• Coaching and further development of First-Level Support provided by the logistics operations team.
• Ensuring Second-Level Support within the team, including taking on on-call (Pikett) responsibilities.
• Analyzing and sustainably resolving incidents and problems while establishing clear processes and structured documentation.
• Actively contributing to the development of standards, operational processes, and support concepts to ensure a scalable and future-proof warehouse IT environment.

Your skills

• Several years of experience in a comparable IT role, ideally in IT Operations, IT Support, Enablement, or other mission-critical IT environments.
• Broad technical knowledge of modern IT landscapes, particularly in operating and supporting workplace, application, and infrastructure solutions, combined with a strong willingness to learn and natural curiosity.
• Holistic thinking with a focus on stable, sustainable, and scalable operational solutions, along with a pragmatic, solution-oriented working style.
• Very good German skills and good English (at least B2 level) for collaboration with internal IT teams, external partners, and for handling technical documentation.
• Strong decision-making ability and a high level of solution orientation, even in challenging support or operational situations involving incomplete information or time pressure.
• Clear, authentic, and audience-appropriate communication, with a focus on transparency, constructive feedback, and collaboration at eye level, both within the team and with operational stakeholders.
• Willingness to work shifts during operating hours (05:00–23:00, Monday to Saturday) and/or to participate in on-call duty rotations.

Why start with us?