Register a new case
Return a product
Which products can you return?
- Products with original packaging
- Products which don´t meet your expectations
Note: damaged or defective product have to be reported as defect
Report a defective product
- The product is faulty or it doesn´t work
- External damage such as broken parts, dents, scratches
Register a wrong delivery case
- You've received the wrong product
- The product doesn't match the description in the shop, e.g. it's the wrong colour or size
- You've received one or several products too many
- The delivery's missing one or several products
If you've received the wrong parcel or product, please let us know by going to your order and clicking on «Register wrong delivery case».