Hello, my tablet has got wet and I was wondering if the warranty covers this sort of damage? Thanks in advance

8

Could you add the N90 series compact ovens to your range? I’d be interested in the following models: C29MY7MY0 C29FY5CY0 N19DJ01Y0 Many thanks :)

0

Hello, dear Galaxus Community. I have an iRobot Roomba 676. I’m thinking of buying an iRobot Roomba Mini. Does anyone have one and know if it’s any good? Best wishes

0

I’ve inherited a CLOUD 10,000 BTU air conditioner (Elego) without its original drain pipe, which has a rather unusual external air outlet: a rectangle measuring 13cm by 11cm... I can’t seem to find a replacement!

0

I’m looking for a laptop for school with a 14-inch screen and an AMD Ryzen 7 or Intel Core Ultra 5/7 processor. 1000 Gb storage. It mustn’t have a Snapdragon processor. I’d appreciate some advice

3

I’m looking for advice and information to help me decide which desktop PC to buy for my sole trader business. As a tradesperson, I know next to nothing about Office or PCs. That’s why I’m looking for a suitable new PC for my business. I currently have a mini desktop from HP, but it’s too slow and keeps freezing. I’d prefer to stick with the same format and brand. Thanks in advance.

0

Is it planned for the catalog, if so when and at what price?

2

What are the technical differences between the NIKKOR Z 180–600 (zoom) f/5.6–6.3 VR and the NIKKOR Z 600 (fixed focal length) f/6.3 VR S? I understand the difference between a zoom lens and a fixed focal length lens. It’s more about the (light) performance, isn’t it? Many thanks. Scriptarium

1

Hello everyone, I’m seeking your advice on buying a PC for 1,450 CHF. I mainly play BeamNG.drive, so I know I need a very powerful CPU and, ideally, 32 GB of RAM. Please, no suggestions for PCs with outdated or obscure components – I’m looking for long-lasting quality. Do any of you have similar set-ups within this budget? What offers the best performance-to-price ratio at the moment to handle the game’s crash physics?

3

I’m looking for a laptop for school with a 14-inch screen and an AMD Ryzen 7 or Intel Core Ultra 5/7 processor. 1000 Gb of storage. It mustn’t have a Snapdragon processor. I’d appreciate some advice.

1

Hello I still haven’t received my order The post office said it would be delivered today, Saturday Kind regards Charles-André Pillonel

0

@Galaxus: I search for "material: glass, metal, stone, wood" because I don't want microplastics in food and then you come up with "yes, but it has wood in the lid". Can we agree that "material" in "storage containers" does *not* refer to the lid or should be an extra filter?

2

Hello, I’m looking for a video baby monitor where the camera runs on a battery (and not just the monitor). I’d also like a secure connection – no app that stores the footage who knows where. I’ve already ordered two, but the cameras on both run on mains power… contrary to what’s stated. Thanks in advance for your advice.

1

Hello everyone, I’d like to upgrade my current monoblock air conditioning unit (ecofort ecoQ CoolAir 9) to a dual-hose system. My main question is whether I need to access both inlets at the rear to do this (the manufacturer’s instructions do not distinguish between them; in fact, only the upper one is described at all: https://manuals.ecofort.ch/de...). (Is one of these inlets specifically for the condenser, or does the unit simply have two combined inlets? Here’s a photo of the rear view without the filters: https://imgur.com/a... I’d also be grateful for any general tips or links to useful resources. Thanks in advance!

0

When will the 7 flavours of Ultra Vitamin Syrup ESN be available?

0

Will you be adding Valve's new VR glasses to your range as soon as they become available?

4

Hello together I suggest to Digitec that for products shipped via Planzer Paket, an estimated delivery time of 1 - 7 days, or "sometime when it fits" is generally displayed instead of the usual "next day". This would improve communication considerably. It would be easier to decide and the expectations would be more in line with reality. Can something like this be implemented? What do you think? Kind regards Tobias

+115

184

It's summer again, so it's time to start up the portable air conditioner and every time I ask myself why there are still no two-hose air conditioners. It's 2022, energy efficiency is a bigger issue than ever everywhere but still (with the exception of one very expensive portable split) only extremely inefficient single hose units are sold. Why is that?

+4

17

Why say the product is for women when it makes no claim to be for one gender or another? For example, why is Speick Natural Aktiv Festes Shampoo (https://www.galaxus.ch/fr/s6/product/speick-natural-aktiv-festes-shampoo-mit-koffein-shampoing-solide-shampoing-16478896) exclusively for women?

3

Hello. I’ve got a huge problem. I want to disable UPNP. For those who don’t know what UPNP is: when UPNP is enabled, the modem (router) automatically opens ports. For example, for the media server. I have a Sunrise modem and have DISABLED it. However, the modem continues to open ports. So the modem is still UPNP-ENABLED. This is dangerous. It makes it easy for hackers to launch attacks or install malware. For 50 CHF a month, you’d expect Sunrise to ensure this works properly. I’ve now bought a different modem: a 5G SIM card modem. The ACER Connect X6E modem. This also opens the ports automatically, which means UPNP is also ENABLED and apparently there’s no way to DISABLE it on the ACER. That’s a problem. I’ve now tested the TP-Link Deco X50. It’s a lovely bit of kit. It has an app for configuring settings. There, I was able to DISABLE UPNP. Same problem. It’s still opening ports even though I’ve DISABLED UPNP. That’s a real shame. I’ve had enough of ordering routers that don’t work. What do you think of the Fritzbox? It says online that the Fritzbox has UPNP DISABLED by default. Has anyone here tested this? Can you recommend a 5G SIM card modem where UPNP is DISABLED by default, which doesn’t automatically open ports, and which you’ve actually tested yourselves? Best wishes... :D

0

I have chosen a date with morning delivery (8am-12pm) by making an appointment with Planzer. At 2pm I receive a call that the appointment cannot be kept and we have to make a new appointment. Fine, so I reschedule the appointment with the carrier for the next day (8-11am) with a 30-minute phone call in advance and deposit. Today 11.43am, on hold for 18 minutes on the phone to find out where my delivery is! Galaxus, I am otherwise really very satisfied, but what is this? In the delivery options I have selected extra post. Ok, I understand that other delivery services apply to third party products, but you could oblige the third party suppliers to stop using Planzer. Community, have you also had cases like this with Planzer and any solutions for punctual Planzer delivery? PS: Still on hold (25min) :(

1

Hello DG Team, When do you expect to add the new Ubiquiti 5G Backup to your range? This is the perfect alternative for an LTE backup line for the Homelab at home :-)

+1

10

Hey Digitec hey guys. I have a big request or rather question. Why does Digitec/Galaxus use Planzer Paketdienst? (I realise the price) But out of 10 consignments, maybe one arrives on time. Planzer has a rating of 1-max 2 stars on Google and Trustpilot. I'd rather pay 4-10 FR more if I know it's delivered by a good company. I've only had trouble with Planzer over the last few years. Is it just me or you too? Greetings Pad3

4

Dear Community, dear Galaxus team I would like to bring up for discussion a repeated incident in connection with parcel delivery by PLANZER - in the hope that I am not the only one who has had such experiences and that Galaxus takes its customers' feedback seriously. Yesterday evening, after dark, a parcel with damaged packaging was left directly on my freely accessible driveway without any notification and without ringing the bell. I only discovered the delivery by chance because I was walking the dog outside late at night. If that hadn't happened, the parcel would have been left there overnight - with the risk of moisture damage or theft. For me, this approach is not only unprofessional, but also simply unacceptable - especially as it is not the first incident of this kind. Especially in times when trust and reliability are crucial in online retail, the question arises for me: Is PLANZER really a good choice as a delivery service for Galaxus and its customers? I would be delighted to receive feedback from the Community: Have you had similar experiences? And to the Galaxus team: How is such feedback dealt with internally - and are there any efforts to reconsider the cooperation with certain delivery services in case of repeated problems? Thank you very much for reading along and for your opinions.

+17

23

Hello Galaxus Any idea when you will have the new UP in your range? https://www.gaggia.com/de... With a nice euro discount of course :)

3

I’m trying to connect an antenna to my Zyxel NR2301. The Zyxel’s antenna port needs to be connected to the antenna (two SMA female cables). According to the Zyxel NR2301 product information, a TS9 male adapter is required for this. However, the TS9 plug does not fit. I then ordered a CRC 9, but that doesn’t fit either. Which plug will fit?

0

I suggest adding 1.8 mm Setex Gecko Grip anti-slip nose pads (5 pairs, clear) to the list of eyewear accessories. These are made from innovative microstructured fibres. They are thicker and softer. Thank you

1

I’m fairly convinced I was unlucky with my first order, but I’d still like to make a brief comment on the customer service provided by this massive company. I ordered a PlayStation 5 on Friday 5 June using the ‘prepayment’ option and immediately fulfilled my duty as a consumer by paying via bank transfer. On Monday, when I logged into my account, I found my order had been cancelled and my Galaxus credit marked as ‘blocked’ – no email, no communication whatsoever. Naturally, I contacted customer service straight away and suddenly found myself in a farce: no one knew where this cancellation had come from or why my money had been blocked; the only thing the staff could tell me during the three days I contacted the site was “you’ll receive an email, but I don’t know when”. On Thursday the 11th, I finally received this elusive email informing me that the address entered as the delivery address was too long (my mistake), but that this could be sorted out very easily; after the email, my credit was magically unblocked.My money was blocked, and I can assure you it wasn’t a small amount, with no explanation whatsoever for four days. I work in retail myself and have had customers who’ve made a scene over far less. My honest feedback for you is to train your customer service team; it’s not acceptable for the staff to pass every single query up to ‘higher-ups’ – you’re paying employees to act as secretaries under the guise of ‘customer service’.

1

Question: When will Digitec be adding the new Stream Deck +XL with 36 buttons and 6 knobs to its range? It’s available in other countries.

1

Hello, do you also supply the UP1 24V pump with item number 16200213?

1