B.C.A. 8 hours ago in General

Prompt dispatch? Nope, mail doesn't work properly either

I placed an order on Thu at 12.30 and specifically opted out of evening delivery as I wasn't at home. I was told that the post office would be selected and that SA delivery was also possible. The parcel was only registered for dispatch at 8.30pm in the evening. And you guessed it, of course it wasn't there on Friday. Not even today, Saturday. The postman brought a Galaxus parcel for the neighbour, but not for me. I really have to wait until Monday. It would be very urgent! Now I've finally managed to avoid the unspeakable Planzer parcel service, but I can no longer rely on Auswahl Post to send my parcel immediately!

2

LukasLittenheid 3 hours ago in General

Delays, every time...

What just annoys me now is that if a product says "delivered tomorrow" it damn well will NOT be delivered tomorrow and you have to deal with delays (especially over the weekend, ordered on Friday, received on Monday). Digitec: This has something to do with RELIABILITY. If you can't make it on time, then don't write down dates that you can't keep either way. That was my rage. Thanks for reading.

1

jonatra 4 hours ago in General

Xiaomi Redmi Note 14 Pro 5 G

Can anyone tell me whether the above smartphone has a slot for an SD card or not? It's really confusing, the black version says Max. Memory expansion 1000 GB, the two colour versions say nothing again... Does that mean that not only the colour is different? It might be a bit of a strange question, but I'm completely confused at the moment ;o) Thank you!

1

adi-p16 1 year ago in General

Parcel marked as "delivered" but not there.

Hello I have placed an order and apparently the package has been delivered. However, I have not found anything. It's not at the neighbour's either. Could customer service please take care of this? Many thanks

+10

18

badtsukie 4 days ago in General

What happens if I don't get my order back?

What happens if I order and choose to collect my collis from a sucursalle but I don't go there to collect it?

4

Dani.maarti 1 month ago in General

I preferred mail to deliveries over planzer

Lately I always get delivered by planzer and the option to have it delivered by post has disappeared. The thing that doesn't suit me is that planzer has always been late and I want to find out if I can have it delivered by post? Can any of you help me?

3

ineichen 1 day ago in General

Fake e-mail?

I ordered an appliance and 1 accessory from Digitec on 11/06/2025. Digitec has confirmed the order and payment 354.70. Today, 12.06.2025 at 20:08 I receive a message with the sender service@planzer.ch. Your parcel could not be delivered - (I was at home all day!). The exact address of Digitec and also my address are listed exactly on the mail. The Digitec consignment number and the Planzer consignment number are different! Your parcel could not be delivered (I was at home all day!). There is a red box at the bottom of the mail saying: "DELIVERY CONTROL". The field is a bit blurred, so I didn't click on it as I suspect it's a fake e-mail. But I wonder why my real address is there? Planzer has already delivered several parcels to my address - what is the reason for the undeliverability?

4

TrüberTurclock45 1 day ago in General

Cancellation

I wanted to cancel my order after not even a day. It does NOT work....

3

Anonymous 2 days ago in General

MGA Na

I'll just leave it at that. Galaxus should think for itself about what's wrong here: https://www.galaxus.ch/de... https://www.galaxus.ch/de...

1

wjacob 3 days ago in General

UPS is a disaster

Hello, I ordered a hard drive, as I am rarely at home UPS delivery to myflexbox, which also took place. Notification of delivery from UPS by SMS and email - but no QR pick-up code. Myflexbox wants a QR code - you can only get this via the UPS call centre. Call centre means 20 minutes on the voice computer and then on hold. So - all other parcel services (DHL, GLS, DPD, Hermes) are unproblematic - I won't order anything else as long as it is shipped with UPS.

2

Marcelvn 2 days ago in General

Export cart

How can I export the cart to send it to someone?

1

sfluecki 1 year ago in General

Shipping with Planzer

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+494

1398

ufuk.campinar 3 days ago in General

Voucher code Klipsch

Does anyone know when there will be 20% off selected Klipsch models again?

1

a.wolf_1 4 days ago in General

order confirmation

Unfortunately I have not received an order or dispatch confirmation for the last 2 orders. Can someone please tell me why and what I need to do to get it back. Thank you in advance.

1

joaomiguel 4 days ago in General

Which micro inverter is suitable for me?

I would like to connect 3 Marstek 110 Watt panels together to form a balcony power station. Is the Deye MI 800W suitable for this? Do I just need to plug the panels together and plug the Deye into the socket?

adeonline 6 days ago in General

Amazfit active 2

Hello folks. I bought an amazfit active 2 premium. I am very satisfied but unfortunately I can't find a solution for contactless payment. In the ZEPP app you can see if the bank card is supported, unfortunately not for me, alternatively you can use curve but when registering you keep getting messages that a problem has occurred! What can I do? Thank you😃

1

jehaupt 1 year ago in General

Kaufsignal.ch

Has anyone had any experience with Kaufsignal, a supplier on the digitec marketplace. I have been waiting much longer than expected for delivery. It doesn't seem very reliable to me. But I suppose a purchase contract is a purchase contract and at some point they have to deliver or offer a replacement, right?

5

lenib123 1 week ago in General

Shipping costs

It really isn't worth buying a product from you for less than £50. The shipping costs are too high for the price of the product(s).

5

carlo1one 1 week ago in General

Galaxus Mobile With Swisscom

Hello DigitecGalaxus The Galaxus Mobile offer from you is very attractive in terms of price and I would actually like to be a customer of yours. Unfortunately, you use the Sunrise network, which, as you can read in many reviews, has poor network coverage. I'm almost certain that you would have far more customers if you were on the Swisscom network. What does that look like in the future? Best regards

4

Daniel S 1 week ago in General

Laptop delivered without operating system

I ordered a msi katana 17 and it was supposed to have windows 11 pro preinstalled now I got the laptop and can't start it because it doesn't have windows installed and there was no product key or anything in the delivery. I don't want to send the laptop back I have had to wait long enough can I request a credit note?

2

markusstri1 1 week ago in General

Galaxus CH' as freight forwarder for 59Caps.com?

Hello - I placed an order directly with 59Caps.com because you didn't have the desired cap in your range. Now the German head office writes to me that the delivery has been handed over to the carrier 'Galaxus CH'. Are you the exclusive partner/forwarder for 59Caps.com in Switzerland, or is it simply packed into a shipment to you and then distributed further? Thanks for the clarification - I didn't get a tracking number either.

1

HonestSarumac75 1 week ago in General

<Planzer>

I have made a purchase, and it took almost a week to start to deliver... However, my orders never reached me... On the status which shows it is delivered... But where is my parcel??? Ahhhhhhh, Planzer.... is that possible for not using Planzer to do my delivery?! WHERE THE HELL IS MY ORDER?!

2

Anonymous 1 week ago in General

New battery for Samsung Galaxy Tab S8+

Can I have the mentioned battery of my Tab replaced by you?

1

patrickfue 1 week ago in General

GSP 500 cable

Good evening, do you still have replacement cables on sale for the Sennheiser/Epos GSP500 headset? I need the version with 2x 3.5' jacks

1

tresroth 1 week ago in General

JAZ Silk True Wireless stereo earphones do not connect

Hello together I just tried everything with these JAZ Silk True Wireless Stereo earphones... but it doesn't connect to my mobile phone. No matter how many times I switch Bluetooth off/on, etc. The connection doesn't work. Who has any other tips? Or is my device defective? Thanks and regards, Andy

1

Jay Tee 1 week ago in General

Wrong address

This afternoon ( 2.6.25 ) I ordered a product. I later realised that the order had a delivery wrong address. How can I inform Galaxus to deliver the product to the correct address. I have now updated the address details in my settings.

1

mustang1960 1 week ago in General

Buy Rc glider

Can I still buy the Epsion V3 Competition and where can I order it? Information under XXX. Many thanks and greetings from Switzerland

BabinR 2 weeks ago in General

Poor , In-effective order management.

Very bad management of orders. They charge the money upfront and take forever to deliver. Very bad company at this day and age where things have improved so much. Please boycot Galaxus so that they stop harassing people like this.

3

Anonymous 2 weeks ago in General

PC Upgrade

Hi all, I’m planning a major upgrade to my PC. I’ve already decided on most parts, but there are a few areas where I’m still unsure and could really use your input. This is my first time building/upgrading a system, so I’m learning as I go. ⸻ Current Setup: • CPU: Intel Core i7-4790K • Cooler: be quiet! Silent Loop 360mm AIO (possibly failing) • Motherboard: ASUS Maximus VII Hero • RAM: 32 GB DDR3 (Corsair & HyperX mix) • GPU: MSI GeForce RTX 2070 GAMING Z 8G • Storage: 2x SATA SSDs (Intel 330 180GB + WD Blue 1TB) • PSU: Corsair HX850i (80+ Platinum, modular) • Case: Corsair Crystal 570X RGB ATX Mid Tower ⸻ Planned Upgrades: I’ve already settled on the following parts — I know the CPU might be a bit overkill, but I’m aiming for some future-proofing: • CPU: AMD Ryzen 7 7800X3D • Cooler: Thermalright Phantom Spirit 120 EVO • Motherboard: Gigabyte B650 Aorus Elite AX V2 • RAM: TeamGroup T-Create Expert 32 GB (DDR5-6000 CL30) • Storage (new): WD Blue SN580 1TB NVMe Gen4 • Reusing: PSU, case, GPU (maybe) Compatibility checked via PCPartPicker. ⸻ My Questions: 1. GPU – Upgrade now or wait? I originally planned to keep my RTX 2070, but I’m now considering upgrading to: • RTX 5060 Ti (16 GB) — found a deal for CHF 380.– from Gainward Link • RX 7700 XT or even RX 7800 XT 2. Any Changes you would suggest? 3. Any tips for the disassembly and assembly process? 4. My biggest fear is that I won’t have the right cables when assembling, since I keep my PSU and case. What are some case cables that I might not have since my current setup is rather old? I already checked the compatibility of the PSU cables they should be fine. Although I might need to order some additional ones from Corsair Thanks for the help!

10

BärnerInZH 2 weeks ago in General

2 iPhones to one rJ45 connection, sometimes also a macbook

We don't have Wi-Fi in the kitchen, but we do have a LAN connection. I would like to connect an iPhone 8 (Lightning or USBC with???) and an iPhone 15 (USBC) to it. Still charge both (PD) What is the best solution for this? Sometimes I also have a Macbook there (for recipes). I don't want to set up wifi there. What is the alternative? Many thanks for any good ideas

2