Hello, I have ordered a Pearl battery, Only half of the things are missing. I don't know the name of the missing parts to order. Can you help me

1

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

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WHAT is this again? Today, for the umpteenth time, I come across such an ugly, clunky, impractical new layout on the main page. Guys, you never learn, do you? I have nothing against POSITIVE changes where something is improved. But every new layout so far has been a disaster, this one is no exception. Take that away! So... time to divert my Galaxus bookmark directly to my profile again, eh? Too bad, I liked reading the main page - but not like this.

6

I realised today - unfortunately only after placing my order - that Planzer will deliver my order, even though I don't actually want any more parcels delivered by Planzer. It's just a hassle every single time. I had set my default delivery service to CH-Post months (or years?) ago. Apparently this setting option has been removed and you now have to select it again individually for each order ...? If I had known this beforehand, I would have done the same. Now the order is already out and I can see that Planzer will deliver :-/ I would be really surprised if it goes through without any hickups this time ... Let's see.

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Used Apple Silicone Case Apple iPhone 6, Apple iPhone 6s

0

I regularly share Digitec articles in our Tech-Talk Discord - currently this one, for example: https://www.digitec.ch/de... Problem: There is "no preview". Just a bare link. Especially compared to practically all other sites (YouTube, news sites, etc.) that clearly display the title, image and description, this honestly seems pretty... 2010 😄 I suspect that either the Open Graph tags (og:title, og:image, og:description) are missing or are not being delivered correctly. This is a real shame for us in the Discord because: I like sharing articles in our tech talk channel. Without a preview, the links are much more likely to get lost and it simply looks less appealing So I have a direct question: Is this known? Are there any plans to fix this? Would be mega nice if it worked properly at some point - your content definitely deserves it 🙂 Greetings Marco

0

1. I have purchased 2 Wacom Intuos S. According to the enclosed instructions, there are replacement pens on the back. However, I cannot open the pen. Is there a trick for this? 2. In the instructions (PDFs / videos) you always see a pen with a rubber on the back for erasing. Is this eraser missing or am I erasing with the pen?

0

Why can't I find galaxus tv in webos

3

Hello everyone Will the Oppo find x9 ultra mobile go on pre-sale in Switzerland? If so, from when? With the master bundle telescope and all accessories? Thanks for the feedback. Greetings

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Why is it not possible to define a default delivery address at checkout? The last address selected is always used.

1

Hello, I'm looking for this product. You have the brand name Botslab, but not the product I'm looking for.

1

Dear Community, dear Galaxus team I would like to bring up for discussion a repeated incident in connection with parcel delivery by PLANZER - in the hope that I am not the only one who has had such experiences and that Galaxus takes its customers' feedback seriously. Yesterday evening, after dark, a parcel with damaged packaging was left directly on my freely accessible driveway without any notification and without ringing the bell. I only discovered the delivery by chance because I was walking the dog outside late at night. If that hadn't happened, the parcel would have been left there overnight - with the risk of moisture damage or theft. For me, this approach is not only unprofessional, but also simply unacceptable - especially as it is not the first incident of this kind. Especially in times when trust and reliability are crucial in online retail, the question arises for me: Is PLANZER really a good choice as a delivery service for Galaxus and its customers? I would be delighted to receive feedback from the Community: Have you had similar experiences? And to the Galaxus team: How is such feedback dealt with internally - and are there any efforts to reconsider the cooperation with certain delivery services in case of repeated problems? Thank you very much for reading along and for your opinions.

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Hello. I tried to change the delivery address immediately after placing an order. I couldn't, so I had to cancel the order, the money was refunded and then I placed the order again with the correct delivery address. Have I overlooked an option? As I can't find a contact form either, I'm trying to find an answer this way. Thank you for your feedback. Greetings Werner

2

Delivery time not respected !!!!!!!!!! Impossible to get information: no telephone, no email, no online chat !!!!

1

Hi everyone, Unfortunately I decided to go with Galaxus Internet and have now been without Internet for a week and had to buy an eSIM and with an unstable 5kbit connection no chance of working from home and it's already getting difficult with emails :'( Therefore: Does anyone happen to know a hack to activate the line from my side? I had received your router, when I connect to 1 of the OTO socket I get a flashing LED on the fibre and on connection 2 I get nothing. Of course I have not received an activation e-mail. But the subscription is already running and the support doesn't really get any further than the level "Have you plugged in the router?" or "Wait, then it will come". Thank you already for your input :)

3

Will the Command Series KB7 gaming keyboard also be available to buy in Switzerland? You can pre-order the keyboard from Turtle Beach, but not from Switzerland. According to Turtle Beach Support, you should contact a local electronics retailer. I hope that the keyboard will be available from Digitec at some point.

0

Hi everyone, the design has recently been totally destroyed again in terms of an efficient and clear structure. Today, the - in my opinion, most important - item "recently viewed articles" is suddenly missing at the bottom of the page (browser as well as in the app). Digitec, what are you thinking? I feel like I'm in the Coop or Migros when everything has been changed again and you can't find anything. You probably think you'll find more this way. Completely wrong! Why don't you write an article under the heading "Behind the scenes"? We have been trying to destroy the super and ingenious design for several years...!!!! I can only hope that you will withdraw the design again this time and reanimate the original design.

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Soon after a purchase at Galaxus Digitec, I received invitations to rate the products and service. At first glance, the invitations look deceptively genuine. People, be careful: before you click on a link, look carefully at the sender! Even if it contains an order number, don't click anywhere: First check whether the e-mail really comes from Galaxus!

1

Hello, is it possible to have delivery in France? Thank you

3

Ordered a brushcutter and a lawnmower on 28/3. I received the trimmer on 31/3 and was waiting for the lawnmower. I was then informed of a return on 16/4 and a refund... because the parcel had been opened before delivery. I've lost a month and have to buy it again at a higher price on 23/4. It's in stock; can't you send me another one and fulfil your part of the contract? How odd!

2

Problem: Two out of 4 white sleeves (next to each wheel) have broken and fallen off. I have 3 questions: 1) Has anyone been able to find replacement sleeves? If so, where? 2) If we can't get spare parts, can the robot work properly without the sleeves? 3) Is there an alternative solution (other brand of sleeves, etc.)? Thank you in advance for any information you may have.

1

Why do I never receive a reply to my request for a callback? Why are my mails never answered? Yes I've been waiting for a reply for weeks and no it's not done with money returns as I don't have just one plug! Is this the way to go now?

3

I would like to ask if you also have the Albrecht CB radio in your range? You already have the microphone in your range but not the matching device. Thanks for the information.

2

I ordered a Weleda face cream I paid and now the system tells me that the product is not available but the money has been taken. How do I ask for a refund?

1

Do you know when you will be adding the Narwhal Flow 2 with base station to your range?

1

Hello After placing an order, the following is always displayed, for example: "Delivery the day after tomorrow". This wording is somewhat unclear, as it is not clear to which date "the day after tomorrow" refers, especially as in my particular case I do not know whether this update took place yesterday after the order was placed or today. A specific delivery date (e.g. "Delivery on 24 April") would be much easier to understand and would make planning easier - especially if you want to receive the delivery in person. Thank you for considering this suggestion. Greetings, Mary

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Please don't always write "Delivered tomorrow" for items without tracking if you can't keep to it. The cart says "Delivered tomorrow", the email says "Delivery in 1 to 3 days". Ordered yesterday, didn't receive the 3 items today.

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Is there a telephone number I can use to contact Digitec Lausanne?

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Hello everyone I am looking for an ASA filament (heat resistant) in matt white, RAL 9016. which one fits? I would like to print "goof rings" for ceiling spots. In other words, where the electrician has done a sloppy job. Temperature does not exceed 80°C but better safe than sorry. Thank you!

0

Once upon a time there was an online retailer called Digitec, which was known throughout the country as the fastest, best, cheapest and coolest of its kind. If you ordered by 5 p.m., you could be sure: The messenger would be at the door the next day - as reliable as the Amen in church. People loved him for it, and his reputation grew with every parcel that arrived on time. But with fame came ambition. Digitec wanted to get bigger and bigger, further and further out into the world. New warehouses were built, new paths were taken and finally the decision was made to change the delivery company - everything was to become faster, more modern and more efficient. At first it seemed like a smart move. However, customers soon realised that something was no longer right. Parcels arrived later than promised, some wandered around the country for days, and others disappeared almost as if by magic. The former certainty turned into doubt. And over time, the once humble merchant became an arrogant giant who believed his customers would remain loyal to him no matter what. But the people began to grumble. "In the past," they said, "you could rely on him. Today it's a matter of luck." And so people still remember the time when everything was simpler - and how quickly even the best can lose their magic when they forget what made them great. And if they haven't learnt, customers are still waiting today.

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