Only after the purchase did I realize how stupid the option is to be able to buy from private sellers here. Without contact options in advance and without contact options after the purchase. Why is that? I urgently needed the goods, but so far no reaction or shipping confirmation. And, immediately after I bought the item, it said "delivery delayed". Before that, it didn't say that, but somehow immediately available or something. What experiences have you had so far? And how are you actually protected against fraud? After all, the goods I ordered are worth more than 1000 CHF.

2

I reported and returned a damaged item. I haven't heard anything since July 31st (package received). Will it be replaced and within what timeframe?

0

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+495

1649

A person who no longer watches Netflix is a (former) viewer and not a current viewer! Because they are no longer doing what the term "viewer" describes! Think about it and use your gray matter to think and not to thoughtlessly parrot!

0

Hi ! somebody can help me to build a pc? because i dont have the knowledge to build it on my own my budget is 1000 chf I would like to use this pc for play fps games and for design 3d objects, and adobe programs. I don't want to play on ultra graphics, just something medium to run it smooth,

5

Will you be adding the AOC Q27G40XMN monitor to your product range? The current selection of 27" Mini-LED monitors with more than 1000 dimming zones is very sparse.

0

Hey, About 3 weeks ago, I ordered a Mac Studio in the standard configuration from you and, of course, paid for it. At that time, it said: xx units ordered, deliverable between 01.07-24.07. Then every few days I received an email: "Sorry, your order is delayed." Since then, silence. Today I checked, and the date has been pushed back even further, now sitting at the end of the current estimated delivery for new orders. Again with xx units ordered. It would be really nice if you could let me know what's going on, or how much longer I really have to wait? Has anyone else here ordered a Mac Studio, or perhaps even received one already?

12

Hello, On June 29th, I ordered a fan for CHF 24.80 on your website. To this day, I still haven't received my order, so I bought a fan elsewhere. I would like to cancel my order and request a refund of the purchase amount as soon as possible. Looking forward to your refund, I wish you a good afternoon. Jing XU

0

This is a good idea, this selection. If this were now reflected in the shipping price, that would be even more motivating.

0

Hello everyone, Are there any considerations or long-term plans to provide a public REST API for Digitec Galaxus or is such a thing conceivable in principle? This would mean read-only access to product data such as descriptions, specifications, prices, availability, categories or ratings. This could be used to build your own tools, for example for price analyses, product comparisons, data exports, notifications, etc. Of course, under clear framework conditions such as API keys, rate limits and access only to public data without influencing shop functions. I would be interested to know whether there are already statements or discussions on this or whether a public API is deliberately not planned. Thank you very much.

+4

10

Hello, I ordered a surf t-shirt on Galaxus, shipped by Decathlon... I'm hesitant to take the size above. Can I return it to a Decathlon store or only through Galaxus??? Thank you, good day

0

Hello everyone, I am posting here because I honestly do not know where else to turn. I have a serious unresolved case with Galaxus.nl: Order: 191997413 Return: CRR6646468 Ticket: 24738065 Amount paid: 1249 euros I ordered an MSI MEG Z890 GODLIKE motherboard. The package I received did not match my order and the condition of the package and contents was abnormal. I returned the item through the official Galaxus return process. After a long waiting time, instead of receiving a clear refund, return inspection report, serial number report, photos or complete explanation, I was accused of fraud / deception. I have repeatedly asked Galaxus to provide complete and verifiable evidence, but I have not received the full documents. I was then told that Galaxus will no longer respond to further enquiries regarding this case. I have tried the normal support channels, chat, callback request and email. The callback did not work even though my phone number was correct and available. Customer service told me they can only forward the case again. I understand that forum users may not be able to solve this directly, but I am asking respectfully: does anyone know how to reach a real responsible department, senior complaints team, management or legal department at Galaxus? This is not only about money. Being accused of fraud without receiving complete evidence is extremely serious and damaging. I am only asking for a fair review, a documented explanation, the complete evidence, and a responsible contact channel. Thank you to anyone who can give serious advice or point me to the right contact route. Kind regards, Reza Mohammad Gholi

0

Hello, This oven would suit me well. I would like to get feedback from customers who have purchased this oven: more particularly on any breakdowns encountered and, if possible, what difficulties they had in obtaining out-of-warranty repairs (what solutions for appliance repairers).

0

Hello, I put an item in my cart with a clearly indicated price. A few hours later, I went back to validate and pay for it. Surprise! The price had gone up by 69 CHF without me being notified. The product in question: OnePlus 15 R displayed at 520 CHF when searching and adding to the cart... discreetly changed to 589 CHF when validating to pay! I hope this is an error, otherwise be careful and take a photo of the prices displayed in your cart before checking out. I have a screenshot of my cart with the price 520 CHF if needed. PS / It would be really sad if Galaxus practices what some dishonest supermarkets do: a price at the checkout different from the one displayed on the shelf. Regards, A loyal customer who enjoyed shopping at Galaxus

0

Why can't I find galaxus tv in webos

5

I ordered two Somfy indoor cameras at the price of CHF 259.95. After doing installation tests, I realized that the configuration of the outlets in my apartment was not practical with these cables. I decided to carefully repackage the camera (the other one was not touched) and send everything back to the sender Conrad. After receiving the refund, I noticed that an amount of CHF 26.- had been deducted for labor. I completely understand that the manufacturer has to check the condition of the goods upon return and charge a percentage, but I find the cost a bit excessive. It's a shame

2

Hello I am buying a gaming keyboard for my son. If he doesn't like it, can I return it?

1

I see the fastest delivery time for all available items: Thursday. Has something gone wrong in the warehouse again, haha?

+10

18

Dear Community, I would like to know how regularly, and if at all, you have already received a Galaxus voucher when you moved up a level in the Community? I think I have already collected a few points and have also climbed a level a few times, but I have never won anything. Do you have similar experiences? Or have I just had bad luck so far? And if you have already received vouchers, what were they for? Are they just little token vouchers or are they actually useful?

+61

77

Hoi Zäme, For some time now (since the last update?), the "Recently viewed products" feature in the Galaxus app no longer works for me. This applies to products I view in the app; it works via the website and is also displayed in the app. Is there a new setting for this in the app?

2

Grüezi, unfortunately I have not found anything about this. How can I transfer the warranty for an item that I have bought here but sold externally, privately?

+1

9

Hello everyone I'm looking for a PC that shouldn't cost more than 500 CHF. I'm not a 24/7 gamer and only need something mediocre. I'm actively searching on; Tutti, Digitec, Galaxus, etc.

3

Why is the selection of Mini-LED monitors so small here? I'm looking for a 1440p 27" monitor, but I only have a choice between 3 models. 2x older models with various teething problems and few dimming zones. Then there's 1x a new but overpriced model from an unknown cheap brand (incorrectly listed as AOC). I've also seen models incorrectly listed as LED. That's how you can't find them, of course. By now, there should also be significantly more models from well-known brands like AOC, Benq, and others.

1

Is there a telephone number I can use to contact Digitec Lausanne?

+11

18

Why can't I reach anyone at digitec/galaxus? I sent in a defective coffee capsule machine almost a month ago and I can no longer get any information from digitec/galaxus, let alone contact customer service. All online assistants are useless, everything used to be much better. Also about the move of the store in Winterthur, you didn't get any information that they have changed location, no, they prefer to leave people standing in front of an empty shop. Instead of wanting to expand abroad (Amazon Land) and spending billions there, they should think about a more sensible pricing policy and new, more accessible locations in Switzerland. For example, a location in Embrach, Bülach or Kloten.

+16

25

Hello! There are two offers for the Nikon z9: 1. Nikon Z9 at CHF 3737.- (https://www.digitec.ch/fr/s1/product/nikon-z-9-4570-mpx-plein-format-appareil-photo-17284026) And 2. Nikon Z9 at CHF 4750.- (https://www.digitec.ch/fr/s1/product/nikon-z-9-4570-mpx-plein-format-appareil-photo-17284026?offertype=retail&offerid=406802) Could you please tell me what the difference is, if not the price? Thank you very much. Regards, Marc Di Emidio

1

When will the chatbot arrive that you can describe a problem to and get product suggestions, instead of having to already know the right keywords for the search?

1

I placed an order for a Dyson hoover on 22 July. Delivery was due on the 24th via Planzer (…). Still no hoover by the 27th either. I was asked to be patient via live chat. I was told to get in touch again if the order hadn’t arrived by today, the 29th. A nice touch: as an apology, I was sent a free power bank. I received it today. Plus a window kit for a mobile air conditioner that I’d never ordered! I got a call back from Galaxus very quickly! But it was from a lady who was unenthusiastic, verging on rude: the Dyson had been returned by Planzer because the address label was missing. And I was told I could either take the unsolicited parcel to the post office or bin it. I’d receive the hoover next week. Next week! I’ve placed a lot of expensive orders with Galaxus over the last few years. And, with a few exceptions (deliveries via Planzer…), I’ve been satisfied. But this is a let-down! No communication from Galaxus regarding their mistake and no effort to finally deliver my order as quickly as possible. I expected better.

1

Hello everyone, I ordered an iPad on July 12th and was initially supposed to receive it between July 22nd and 24th. In the end, several delays have occurred, leading to an estimated delivery time today between August 8th and 24th. All this despite customer support promising me, after the first two delays, that there would be no more and that I should normally be delivered by August 1st. But today, the order is still stuck at the "ordered from supplier" status, and I'm being given empty promises of delivery. I would have canceled my order, but the problem is that the price of this iPad has skyrocketed everywhere else in the meantime, which leaves me a bit stuck. I don't know what to do anymore, do you have any advice or have you experienced the same situation?

0

Hello I have placed an order and apparently the package has been delivered. However, I have not found anything. It's not at the neighbour's either. Could customer service please take care of this? Many thanks

+13

21