I ordered a product, Galaxus customer care tells me it has been shipped and that I will be contacted directly by the courier company, but they won't give me contact details of the supplier, let alone the courier company. I am worried that the product will never arrive. Am I right to be worried? Is this the normal procedure?
0
Hello, I don't understand why I ordered a bracelet and instead I received a necklace, so it's a mistake on your part. The invoice was for 53.90 including postage and I have to pay 16.90 even though I sent the parcel back to you.
0
Hello The insert grille of the Ninja Air Fryer has become rusty after repeated use. Do I now have to send in the whole appliance or is it enough if I just send the grille, or even photos? Because I wasn't sure, I cancelled the collection order. Now I have received an e-mail from the post office saying that the item to be collected was not in the collection box. What should I do now? Thank you Marlies
0
Dear Community, dear Galaxus team I would like to bring up for discussion a repeated incident in connection with parcel delivery by PLANZER - in the hope that I am not the only one who has had such experiences and that Galaxus takes its customers' feedback seriously. Yesterday evening, after dark, a parcel with damaged packaging was left directly on my freely accessible driveway without any notification and without ringing the bell. I only discovered the delivery by chance because I was walking the dog outside late at night. If that hadn't happened, the parcel would have been left there overnight - with the risk of moisture damage or theft. For me, this approach is not only unprofessional, but also simply unacceptable - especially as it is not the first incident of this kind. Especially in times when trust and reliability are crucial in online retail, the question arises for me: Is PLANZER really a good choice as a delivery service for Galaxus and its customers? I would be delighted to receive feedback from the Community: Have you had similar experiences? And to the Galaxus team: How is such feedback dealt with internally - and are there any efforts to reconsider the cooperation with certain delivery services in case of repeated problems? Thank you very much for reading along and for your opinions.
4
Hello! I would like to know why you sell these 2 brands (Lyre's and Sir James 101) at such high prices. https://www.galaxus.ch/fr/s7/product/lyres-classico-4-x-250-ml-champagne-prosecco-23641487 the standard price is normally 2.95 on other sites and so about 11.9 (for 4) with you more than 20.- (for 4) https://www.galaxus.ch/fr/s7/product/sir-james-101-mojito-1-x-25-cl-boissons-mixtes-47313034 At Coop the price is 2.95 ... Thank you for your reply and best regards.
1
For some time now, I have noticed that more and more electronic products are being supplied with a German plug (type F, Schuko) instead of the plug type used in Switzerland (type J), often without any labelling on the product. This practice is impractical and annoying from the customer's point of view in several respects: Space problem with sockets: the German plug requires significantly more space and often blocks neighbouring sockets, especially with multiple sockets. Need for an adapter: An additional adapter is required to be able to use the devices at all. These are often bulky and impair handling. Time-consuming replacement process: In many cases, a separate complaint has to be registered in order to obtain a suitable adapter or a plug replacement. This is cumbersome and causes unnecessary expense. As a Swiss customer, I expect products for the local market to be delivered with the right plug. I would therefore ask you to review your internal processes and supply chains and ensure that devices are supplied with a Swiss plug as standard or at least with a suitable, high-quality adapter. Thank you for your attention and I hope to see a rapid improvement on this point. Kind regards
11
@Digitec @Galaxus @DigitecGalaxusAG Hello and good evening, With all due consideration, I would like to make a suggestion for improvement concerning your Digitec / Galaxus site and application. In the context of the sale of second-hand products, it would be relevant to allow the seller to respond to comments left by the buyer after confirmation of receipt of the order, whether they are positive or negative. Such a feature would encourage more balanced and transparent communication: it would offer the possibility of thanking a buyer for positive feedback, or, where appropriate, of providing explanations and context in response to a negative review concerning a perceived non-conformity of the product. This interaction would help to build trust between the parties and improve the overall quality of the user experience on your platform.
2
Has anyone bought this scooter to walk their pet? Are they happy with the handling?
0
Hello Even though I've created and shared a "shared list", it appears empty in the other person's application. Am I the only one in this situation?
1
hello, i just bought pdf director 3 plus, i need the link to download the software
1
Good evening I'm sorry to have to write something like this here. I ordered my TV from them over a month ago. After the delivery date has been delayed 4 times, there is now no more information about the delivery date. I am so fed up with this company that this will be my last order. It can't be that I don't even get any more information about the delivery date. Maybe it's better as it keeps getting postponed anyway. Not even a discount or a reasonable approach from digitec, legendary a powerbank for 29.- was written to me well. The price for the TV is 1600.- I am very disappointed with you.
1
Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF
1534
Hello, I would like to add an item to an order I placed this morning. Is this possible?
2
Creme yonka photo 58
1
Dear Digitec Team Is it possible for you to add the AYN Thor (pro) handheld to your range?
4
Hello! I'm hesitating to buy the LG OLED65G48LW TV... it says that the purchase does not include the TV stand but only the wall mount... Is this true? Thanks in advance
0
I ordered a dayson yesterday and the address is wrong... But to the same address as the invoice! Can you help?
2
Hi, will there be anything special for Zelda's 40th birthday on 21 February on Galaxus? For example, I don't know, a certain Lego set on sale? Just saying...
0
Hello everyone, Are there any considerations or long-term plans to provide a public REST API for Digitec Galaxus or is such a thing conceivable in principle? This would mean read-only access to product data such as descriptions, specifications, prices, availability, categories or ratings. This could be used to build your own tools, for example for price analyses, product comparisons, data exports, notifications, etc. Of course, under clear framework conditions such as API keys, rate limits and access only to public data without influencing shop functions. I would be interested to know whether there are already statements or discussions on this or whether a public API is deliberately not planned. Thank you very much.
1
I have just received my parcel, but one item is faulty.
20
Dear Community, I would like to know how regularly, and if at all, you have already received a Galaxus voucher when you moved up a level in the Community? I think I have already collected a few points and have also climbed a level a few times, but I have never won anything. Do you have similar experiences? Or have I just had bad luck so far? And if you have already received vouchers, what were they for? Are they just little token vouchers or are they actually useful?
65
I look after a cognitively impaired person. I am looking for a DAB radio with fixed buttons for at least 3-4 stations, but which CANNOT be easily adjusted. Is there such a thing? The background: ALL the DAB radios I have tried so far have an operation that requires you to press certain buttons for a long time (e.g. to switch on the device or select certain functions), but other buttons only briefly (e.g. the aforementioned station buttons). If you press the latter buttons for too long, you programme the station you are currently listening to onto this button. Apparently, my protégé does this all the time, so that the buttons I have pre-programmed with a selection of stations are constantly reprogrammed (in the worst case, all buttons are then assigned the same station) and I feel like I have to come round once a week to reprogramme these damned stations again. It's really starting to drive me crazy! The difference between "long press button" and "short press button" is simply incomprehensible to certain people! But ALL DAB radios with programmable buttons use this stupid scheme. ||-( Hence my question: are there any DAB radios where pressing a button too long does NOT reprogramme the stations?
2
Hi Digitec Do you have any plans to add PC cases from https://ncased.com/ to your Shop? I think they are quite popular :)
1
If I select both "From Galaxus" and "Products in stock" under Offers, I only want to see products that are in stock at Galaxus. At the moment, products are also displayed that are also offered by Galaxus, but are only in stock at third-party suppliers.
0
I bought a PC, Captiva Highend Gaming R90-092, 2000 GB, 32 GB, AMD Ryzen 7 9800X3D, GeForce RTX 5070 from you. I would now like to sell this PC. However, I cannot reset it. Order 160464854 from 25.09.2026. Can someone help me here. Many thanks in advance. Methat Chaiyaporn.
1
On 8 January I ordered 3 package of ever clean multiple cat litter. But I only received 1 package. The other 2 package still not coming yet until today without any information.
1
Quite astonishing/suspicious. A few days after I ordered AirPods from Galaxus, I received a fake/fraudulent email with the text "GALAXUS / Your exclusive offer is waiting! / Get your wireless earbuds now" Is there a leak at Galaxus that allows scammers to get such information?
1
Has there been new staff at Dicitec? Unconstant and cheeky now staff trying to get money again Accounting and office very bad now at Dicitec
0
Hello I would like to upgrade the RAM on an Asus P8Z77-V mainboard. What other memory would be suitable? The installed RAM at the moment: DMI Memory Device designation ChannelB-DIMM1 format DIMM type DDR3 total width 64 bits data width 64 bits size 4 GB speed 1333 MHz manufacturer Kingston part number KHX2133C11D3/4GX Kind regards Res
2
Plug+Play is the name of the game - but whenever I connect the Verbatim to an already running laptop via USB-C, the laptop does not recognise the Verbatim. I have to restart the laptop for the Verbatim to be recognised. What am I doing wrong? What do I need to change? Or could this already be a defect?
1
30 of 1,605 threads