Enhance the efficiency and reach of your administrative staff, managers, and employees in the contact center. The Cisco IP Phone 7861 supports wideband audio and offers voice communication that is extremely secure, reliable, and user-friendly.

With 16 lines, the Cisco IP Phone 7861 is ideal for active users such as administrative staff, managers, and agents in contact centers.

High-Quality User Experience
To improve the user experience, this phone features four context-sensitive softkeys and a white backlit display measuring 3.5 inches (89 millimeters), providing high-resolution grayscale graphics with 396 x 162 pixels.

Additional features and capabilities that contribute to a superior user experience include dedicated keys for common functions such as conference, messaging, and directory, as well as a dual-sided navigation key; full wideband audio performance (G.722) through the handset, headset, and speakerphone for superior clarity; and electronic hookswitch control for added flexibility in managing personal calls with third-party headsets.

Easy Management
The 7861 phone is easy to deploy and manage, with features such as Power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to reduce your energy costs and carbon footprint; greater choice and flexibility with a removable faceplate; integrated IEEE 10/100 switch to support traffic from a localized PC and reduce cabling infrastructure costs; wall-mounting option for use in common areas such as cafeterias or auditoriums, or where desk space is limited; and customizable paper labels that can be printed locally for programmable lines and function keys.