Your data. Your choice.

If you select «Essential cookies only», we’ll use cookies and similar technologies to collect information about your device and how you use our website. We need this information to allow you to log in securely and use basic functions such as the shopping cart.

By accepting all cookies, you’re allowing us to use this data to show you personalised offers, improve our website, and display targeted adverts on our website and on other websites or apps. Some data may also be shared with third parties and advertising partners as part of this process.

Legal noticePrivacy notice
Netatmo Welcome (1920 x 1080 Pixels)
EUR165,44

Netatmo Welcome

1920 x 1080 Pixels

Question about Netatmo Welcome

avatar
Anonymous

7 years ago

Have any of you ever had to replace the power supply unit? Unfortunately, after 26 months, the power adapter has gone. A different USB power supply with 2A allows the device to start, but the camera is not activated according to the error message from the app. Probably a "feature" of Netatmo so that only their own power supply is used. Where can I get one of these?

Avatar
avatar
Anonymous

7 years ago • purchased this product

purchased this product
Helpful answer
I have tried to operate the Netatmo Welcome smart home camera from a different power source. Unfortunately, the app shows the error you described.
Now I am operating the camera again with the original power supply.
I would write to Netatmo directly for the spare part.