Hello everyone,

I have now examined my printer more closely and found that it is continuously printing blue streaks on the paper, regardless of whether I am printing in greyscale or colour. After opening the back of the printer, I have discovered a sponge-like drum which I assume is soaking up excess colour. It is quite dirty and now I have the following questions:

- What exactly is it? Is it the image drum or something else in the printer?
- Could this actually be the cause of my problem?
- Is it possible to remove it and what is the best way to clean it?
- If a new one is needed, where can I find a suitable one?

Many thanks in advance for your help!

Question

Hello everyone,

I have now examined my printer more closely and found that it is continuously printing blue streaks on the paper, regardless of whether I am printing in greyscale or colour. After opening the back of the printer, I have discovered a sponge-like drum which I assume is soaking up excess colour. It is quite dirty and now I have the following questions:

- What exactly is it? Is it the image drum or something else in the printer?
- Could this actually be the cause of my problem?
- Is it possible to remove it and what is the best way to clean it?
- If a new one is needed, where can I find a suitable one?

Many thanks in advance for your help!

Answer

Hello Anonymous
Your question shows: Neither of us are "printer experts".
I wouldn't do it myself, but take the printer to the service centre or for repair.
repair. With all other actions you can possibly cause damage or increase the damage.

Your data. Your choice.

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