
Gigabyte GeForce RTX 5090 WINDFORCE OC
32 GB

Gigabyte GeForce RTX 5090 WINDFORCE OC
32 GB
I have purchased a Gigabyte RTX 5090 WINDFORCE OC from you and would like clarification on warranty and correct installation beforehand. I am aware that with some high-power NVIDIA cards in general, there are reports circulating about possible overheating/melting of the 16-pin power connector (12V-2x6 / 12VHPWR) when the connector is not fully inserted or when there is mechanical stress on the cable/connector. Therefore, I want to install the card according to proper guidelines and also document this (photo/video). My questions: Which installation conditions does Galaxus.co.uk apply to make connector/cable damage still covered under warranty/conformity in a possible case? What documentation/evidence burden do you expect when reporting (e.g. photo/video of the connector, cables/adapter used, PSU model, serial number, proof of purchase)? Does the choice between the included adapter versus a PSU with native 16-pin (12V-2x6/12VHPWR) cable affect warranty handling?