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Gigabyte GeForce RTX 5090 WINDFORCE OC (32 GB)
EUR3710,65

Gigabyte GeForce RTX 5090 WINDFORCE OC

32 GB


Question about Gigabyte GeForce RTX 5090 WINDFORCE OC

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PaarsVinotaur12

2 months ago

I have purchased a Gigabyte RTX 5090 WINDFORCE OC from you and would like clarification on warranty and correct installation beforehand. I am aware that with some high-power NVIDIA cards in general, there are reports circulating about possible overheating/melting of the 16-pin power connector (12V-2x6 / 12VHPWR) when the connector is not fully inserted or when there is mechanical stress on the cable/connector. Therefore, I want to install the card according to proper guidelines and also document this (photo/video). My questions: Which installation conditions does Galaxus.co.uk apply to make connector/cable damage still covered under warranty/conformity in a possible case? What documentation/evidence burden do you expect when reporting (e.g. photo/video of the connector, cables/adapter used, PSU model, serial number, proof of purchase)? Does the choice between the included adapter versus a PSU with native 16-pin (12V-2x6/12VHPWR) cable affect warranty handling?

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David Raemy

2 months ago

Thank you for your enquiry. So that we can respond specifically to your request in this case, we would like to ask you to contact us directly via the Galaxus Assistant so that this can be checked individually for you.

In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that you can be helped accordingly.

https://www.galaxus.nl/help