We are using a Busylight with our softphone Mitel MiVoice 2380 as a test. The optical call signalling works (Busylight flashes red on incoming call), but not the acoustic one. Does anyone have any advice on how to solve the problem?

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Not true for Mitel explicitly, but if I were you, I would still consult this page https://www.plenom.com/downloads/download-software/ even if I supposedly don't understand it - Thanks for the nice review :-)

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Install the latest software or uninstall the current one first and download and install the latest one from here https://www.busylight.com/de_de/download-software.

Your data. Your choice.

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We are using a Busylight with our softphone Mitel MiVoice 2380 as a test. The optical call signalling works (Busylight flashes red on incoming call), but not the acoustic one. Does anyone have any advice on how to solve the problem?