I got replacement rollers and filters directly from AliExpress. The stuff comes from there ;) are original parts. You can also buy the cleaning agent directly there. 2 rolls + 2 filters for 22.- delivered in 2 weeks.

Yes perfectly suitable, I have an Australian Shepherd with long hair and would not do without it again.

So their cleaning agent (possibly included?) is ultra-efficient and also disinfects. And is odourless. However, I have also used other products instead, e.g. for stone slabs. Just use sparingly and don't shake, otherwise it foams. Then pour in clean water again before cleaning in the station.

I don't have vinyl. But it is supposed to be water-resistant and therefore the device would be suitable because it doesn't really wet but rather damp and immediately extracts again. The damp spot is dry again within seconds. But to be on the safe side, contact the manufacturer.

The Dreame H12 Pro can also vacuum without washing, but the suction function is primarily designed to collect liquids; it cannot be used as a simple dry hoover separately from the washing function. Therefore, it cannot be used exclusively as a hoover without activating wet cleaning.

surely a sensor is defective. it is either a mechanical or electrical float in the tank. i would check whether it is clean. but i have no idea.

You can find the manufacturer's troubleshooting guide at the following link: https://support.dreametech.com/hc/en-us/articles/11786271887631-Troubleshooting-Guide-E1-Motor-Fault

Please contact the manufacturer or send the item in as a service case so that it can be checked.

nee is well received.

No solution for me Dreame's after-sales service is very good. Send an email with video and / or photos. Solutions or a return label will be proposed 😀🌞

It is not specified whether detergents from other models can be used with this wet cleaner, nor whether there is a dedicated scented formula. However, the product does include a 500 ml floor cleaner sold separately, suggesting that it is advisable to use detergents specifically for this model. For precise information on the use of alternative detergents or scented formulas, it is advisable to consult the manufacturer or user manual directly.

Please contact us so that we can examine the case in more detail: https://www.galaxus.fr/help

The Dreame H12 Pro can also vacuum only without moping, as it offers a special suction mode for picking up liquids. However, the suction function is mainly intended for liquids and there is no option to completely separate vacuuming and mopping. The difference between the Dreame H12 Pro and the Dreame H12 Pro Ultra lies mainly in the features and some functions: - Both have similar tank volumes (fresh water 900 ml, dirty water 700 ml) and battery life (approx. 35 minutes). - The Ultra offers an Ultra mode which, according to the manufacturer, offers maximum performance for stubborn dirt, although no major difference to the auto mode was found in the test. - Both models have a self-cleaning function with hot air drying of the brush, which prevents mould and odours. - The Ultra model weighs around 5 kg, the H12 Pro around 4.75 kg. - There is no option to use vacuuming and mopping separately, which limits the flexibility of both models. To summarise: You can also just vacuum with the appliance, especially liquids, but not just dry vacuum without mopping. The Ultra has additional cleaning modes and is slightly heavier, otherwise the appliances are very similar.

Have always left it in for 2 years. No problem and battery weakness detected. The battery feels like it lasts mega long anyway!

can be refilled. please don't throw dreame away. it's my disposable product ;)

To be honest, one side doesn't get wet enough. I usually rinse the brush beforehand and then it works very well.

Empty the dirty water tank at the front. The fresh water is at the back.

No, unfortunately not. Only the floor nozzle can be pushed a few centimetres under a piece of furniture. After that, that's it.

Do not remove the roller for wash mode.

31 x 31 cm

Calcified? I only use decalcified water from an osmosis system.

everything that is liquid. depends on the floor ;)

In addition to the cleaning agent supplied, you can also use other cleaning solutions that are suitable for wet cleaners. Make sure that the solution is suitable for hard floors and for use in wet cleaners. It is advisable not to use aggressive chemicals so as not to damage the surfaces.

hello. so it's not a complete vacuum cleaner replacement. but it works tiptop. we have a cat and the wife has long hair. we vacuum short almost daily, then occasionally with the h12 pro wet.

The dirty water tank and fresh water tank are housed in separate containers in the Dreame H12 Pro. The dirty water tank is located at the front and has a volume of 0.7 litres, while the fresh water tank is located at the rear and has a volume of 0.9 litres.

Yes

I don't have that much experience yet as I've only owned it for six months. It is possible that you have not cleaned the appliance properly. To do this, place the appliance on the charging station after use. It will then automatically charge fully and then clean the appliance. However, you should then empty and clean the waste water tank. Then refill the container with the cleaning agent and make it ready for use again. You can also remove the cleaning roller and wash it out by hand - or remove any residue. Since then, we have always had a very good cleaning result. Hope this helps