I also had to have my Bianca repaired in November 21 (also bought here on Galaxus). The pump was always acting up when the machine was cold. Now everything works again. I knew that the machine would end up at Messina Coffee Store. That's why I ordered something from them. Messina was so nice and uncomplicated and then put the ordered stuff in the package. Apart from the shipping and the ordered things, it didn't cost me anything.