Hello, you 3 evaluators of the kitchen roll holder, which paper rolls do you use? I have also ordered and installed the Simplehuman. Unfortunately, my original Plenty paper rolls are too short at 28 cm. Unfortunately, the one-handed unwinding mechanism doesn't work. The retaining spring can't get stuck. I have received a replacement offer from the customer service. However, we would like to stay with this beautiful design. Therefore, we are very grateful for your help.