Well, the same thing happened to me. Maybe I even received a machine returned by you, who knows. In any case, I also received a surface with scratches and white spots twice. The second time I found out that it was a protective film that had to be peeled off. It says so in the description, even though you can't see that there is a film on it. But before I pull off this film (and then hopefully there will be no more scratches), I would first like to find out from Galaxus why I did not receive a Swiss device with the appropriate plug. The first time, there was a Swiss power plug on board...

Mine was not scratched at all, everything was fine