Hello,

Thank you very much for your experience report.

We are very pleased that you have chosen one of our irons. However, it is a pity that you are having difficulties with it.
We would be very happy to help you and would appreciate it if you could send us a private message. You are also welcome to attach a video so that we can get a better picture.

You are welcome to contact us via social media. We are available for you on Facebook (http://to.philips/6182GCna0) and Twitter (http://to.philips/6183GCnaF).

Best regards
Your Philips Care Team