The machine is shipped by a third party service provider in Switzerland, whose job is clearly to deliver the machine. And on the other hand Galaxus assumes its guarantees. So version A: under warranty: Galaxus takes care of it (I had the recent case on the Barratza mill that I bought with the machine), Version B: it is no longer under warranty, so you have to see with the service provider who is behind the supply of this machine (their coordinates are very clearly indicated in the package). In this case, I've had it for almost two years, and no problems. I have also had a Lelit Mara (previous model) for 4 years, and no problems, just 2l of white vinegar from time to time, and cleaning the percolator holder too.