I have now had the experience several times that deliveries from Digitec/Galaxus have not been delivered as planned despite having placed an order on time and confirmed the delivery date. I recently received the following message: "Delivery failed - we will try again. Unfortunately ***our driver:in*** your order from Digitec Galaxus AG due to ***unexpected circumstances***." What is particularly annoying is that it is announced as "delivered by the evening". You prepare for it every time, often stay at home extra - and still the delivery doesn't happen. In addition, you then have to set a new date yourself, which means even more work. Unfortunately, this is not the first time this has happened. In my opinion, such a service should not be offered if the deadlines cannot be reliably met. This causes frustration and unnecessary extra work for customers. It's a great pity - I would have expected much more reliability here.

  0

I am looking for an alarm clock that plays the radio instead of a sound. It should also be possible to set different alarm times for individual days of the week. The display brightness should also be easy to change, or even be dimmed automatically after a certain time. A cool plus would of course be if the sound is good and the alarm clock is not too expensive. Unfortunately, I can't find anything that fulfils these criteria.

  0

In February/March my experience with Digitec was worse than ever (I've been a customer since around 2006/07): - First they delivered the wrong product (which has lasted before), which I then returned and they then didn't send me the right product, but simply sent me a credit note because it was apparently described incorrectly. So they would have lost money on it and I didn't receive the product I ordered. The whole process from placing the order to getting my money back (and unfortunately not the correct product) took from 23 January to 19 February. - After that, I ordered a smartphone that didn't fit me at all. I then requested a return for it. I ordered the smartphone on 19 February and it took a few days before I received it. I sent it back on 3 March and it was received on 6 March. I only received my credit note on 27 March. And only after asking several times and only after I even had to pay an invoice (because Digitec had deducted 10% from the purchase price). I thought it was really bad that it took so long and I don't think it's at all customer-friendly to simply deduct 10%. I know the guidelines and was aware of them, but I think it's weak. The device was in my possession for a few days and didn't have the slightest scratch, even the film was still on it. At Swisscom, for example, it's not a problem if the packaging is open, they have a different policy. - And last Sunday I ordered something from stock. On Monday I was told that I would receive it tomorrow (i.e. today, Tuesday), as I'm used to from Digitec, but apparently they can't even manage that any more. No parcel has arrived today, it will probably be tomorrow. I know these are small things, but they're still incredibly annoying and it's just not what I'm used to from Digitec. In the most tedious case (the second, where I had to wait over three weeks for my money), they didn't even offer any goodwill. What have your experiences been like recently? Unfortunately, it feels like there are no really good alternatives to Digitec (except for certain things)

  4

Since when does Galaxus have such a long delivery time? (The ordered items are all in stock) I ordered them this morning, now the order is not supposed to arrive until Tuesday? (I have not selected slow delivery)

+3

  9

I received the Netatmo smart indoor alarm siren on 10/10/2014. Today I registered a claim and after 30 seconds I received a credit note for CHF 64.00. The siren cost CHF 71.90. It cannot be that there is simply a credit note, either a replacement product must be delivered or at least the same price must be offered. I will also be happy to send you the siren back in exchange for a new one. You are welcome to contact me by e-mail. Service case: SVC7341510

  0