
Samsung repair TV
Is it worth repairing a Samsung TV? I asked the Galaxus Info Team this question. Unfortunately, no information is given here about possible prices. This means that a repair will definitely incur costs. I am happy to describe my personal case here: Device Samsung QE50Q60T50", QLED, VA, 4K, 2020 bought on 21.04.2021 for 599.- Defect reported 20.11.2023 approx. 2.5 years in use. The picture no longer worked. Warranty expired. Service Galaxus: It needs pictures of the device, and if possible the original packaging. Very quick collection from home on 27.11.2023 after only one week Cost estimate from the Samsung service centre on 8.12.2023: Work to be carried out Replace display Repair costs/replacement costs from the service centre: CHF 522.35 Unrepaired return including analysis costs of the service centre: CHF 123.86 Disposal including analysis costs of the service centre: CHF 80.78 After enquiry about the high price of the repair approx. 400.- or 2/3 of the new price. No detailed quotation could be provided by Galaxus. No renegotiation with the service centre. I have decided not to have the TV repaired and will pay the CHF 80 for disposal and analysis. Personally, I am satisfied with the employees of Galaxus, but very disappointed with the performance of the Samsung service centre. I don't think sustainable consumer behaviour, including repairs, is promoted here. What are your experiences with Samsung TV repairs?



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