Hello together

I have a relatively new phone and am actually very happy with it.
But now the big "but":

Does anyone else have problems using the phone as a hotspot?
I work a lot on public transport and am currently a bit lost as nothing is working properly.

Either I have Internet for the connected device, but the smartphone itself has no network (great for MFA) or the mobile keeps the network, but the connected device has no Internet.

I tested it with Nano Sim and eSIM.
Both SIMs in various states, APNs checked, etc.

But even after various tests, even with different connected employees, I can't really work with this smartphone.
Does it work as designed, or do I have a Monday model?

Question

Hello together

I have a relatively new phone and am actually very happy with it.
But now the big "but":

Does anyone else have problems using the phone as a hotspot?
I work a lot on public transport and am currently a bit lost as nothing is working properly.

Either I have Internet for the connected device, but the smartphone itself has no network (great for MFA) or the mobile keeps the network, but the connected device has no Internet.

I tested it with Nano Sim and eSIM.
Both SIMs in various states, APNs checked, etc.

But even after various tests, even with different connected employees, I can't really work with this smartphone. 
Does it work as designed, or do I have a Monday model?

Answer

Unfortunately, we can't answer this specifically as we don't have the experience. However, the question remains in the Community in case anyone can help.

If you suspect a defect, you can open a warranty claim here. https://www.galaxus.ch/information/contactinformation

Your data. Your choice.

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