Yallo Fiber Box Installation - Terror without end
1st box delivered and connected - fibre LED on the box flashes, but no Internet connection is established after several hours. If the fibre cable is unplugged, the fibre LED goes out. Thus, light seems to come from the OTO socket or the line seems to be patched (unclear whether to the correct provider). Contact the Yallo hotline - To prove that the box has been connected correctly, send pictures of the installation to Yallo by email. 3. 2nd level support contacts you by phone - Organise a local fibre optic technician to check the installation on site. 4. the fibre optic technician checks the line - everything is ok (-12dBm reception power). Technician goes to head office, checks optical patch cable from my line to Yallo rack. OK I ask the technician what the problem is: He says: It has happened several times with Yallo that the MAC address of the router was stored incorrectly. Yallo does not get back to me until I ask them two days later: "The router must be defective" - they send a new one. I ask whether the MAC address is stored correctly on my old router - it is the same - so it shouldn't be the problem. New router connected - fibre LED flashes again - but no link is established. 7. again contact with Yallo hotline. They do not know where the problem is. My question: Please tell me which MAC address is stored: Yallo: MAC of the "defective" router. I give the MAC of the new router: Yallo: "Unfortunately we cannot adjust the MAC, 2nd level support will contact you". Terror without end... To be continued.
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