Our defective print head was ordered and fitted in June, it worked without any problems until last week. Why does digitec refuse the warranty? The printhead is guaranteed until 2025. After consultation with HP, the warranty is guaranteed and you send us a replacement.

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The best way to do this is to contact our customer service directly. https://helpcenter.digitec.ch/hc/de/requests/new?ticket_form_id=39231

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Our defective print head was ordered and fitted in June, it worked without any problems until last week. Why does digitec refuse the warranty? The printhead is guaranteed until 2025. After consultation with HP, the warranty is guaranteed and you send us a replacement.