Legal notice

Click on the Galaxus assistant and find immediately answers to the most frequently asked questions:

  • Where is my delivery?
  • Processing a service case or return
  • Report a defect
  • Find an invoice or receipt

Need more help? Contact us as well via the Galaxus Assistant using the following contact channel:

We are happy to help you with all your questions about our products and services.



Galaxus Germany GmbH
Schützenstraße 5
22761 Hamburg

Email: (Please use our Galaxus Assistant for personal and fast contact, this e-mail address is primarily intended for administrative purposes).

Managing directors:

  • Florian Teuteberg
  • Michael Stolle

Registration number: HRB 156008
Register court: AG Hamburg
Sales tax identification number according to 27a Sales Tax Act: BE0792737250


Information on online dispute resolution

Link to the platform of the European Commission according to the Regulation on Online Dispute Resolution in Consumer Matters. We are not obliged to participate in arbitration proceedings by a consumer arbitration board.