Legal notice

Help

Click on Galaxus Assistant for fast answers to the most frequently asked
questions:

• Where’s my delivery?
• How to edit a warranty claim or return
• How to report a defective product
• How to find an invoice or sales receipt
   

Need more help? Get in touch with us via Galaxus Assistant through one of the following
options:

• Live chat
• Contact form
• Ask to be called back
   

We’re happy to answer any questions about our products and services.

Returns:

To return a product, click on «Return a product». Returns are handled exclusively via this process.

Managing directors:

• Florian Teuteberg
• Michael Stolle

German Commercial Register number: HRB 156008
Court of registry: AG Hamburg
Value added tax identification number pursuant to § 27a of Value Added Tax Act: BE0792737250

Company address:

Galaxus Deutschland GmbH
Hoheluftchaussee 18
20253 Hamburg

Please note: This is not an address for returns! All parcels addressed to our head office will be returned directly to the sender. The returns process is described here.

Deliveries of goods must be addressed to our warehouse location in Krefeld.

Website: www.galaxus.be
E-mail: contact@galaxus.be (this e-mail address is primarily intended for administrative purposes, please use our Galaxus Assistant for personal and fast communication).

 

Details on online dispute resolution:

Link to the platform of the European Commission according to the Regulation on Online Dispute Resolution in Consumer Matters. We are not obliged to participate in arbitration proceedings by a consumer arbitration board.