Question about Mi 11 Lite 5G (8GB) - 522028

On 19.10.22 your shop received payment for the purchase of a Xiaomi Mi 11 Lite 5G mobile phone. We were informed by email that it was delivered by a courier on 24/10/22 but the courier handed over the parcel to an unknown trusted person as stated in the email. We did not give any details of the proxy and waited to receive this parcel in person, now our phone has been taken over by a person called Winkler. This incompetent courier has left us without money and order. We are forced to ask you to pay attention to our problem to return the money or return the goods in any case, otherwise we have to contact the police to further solve our problem. Chernukhina Khrystyna