Hello DG Team, When do you expect to add the new Ubiquiti 5G Backup to your range? This is the perfect alternative for an LTE backup line for the Homelab at home :-)

4

Three items from my order were delivered on different days. I never received two other items from the same order, but I did receive a notification that my return had been processed. The automated email stated that the address was incorrect. Now I’m left to sort this out and have to find a way to get the goods I need from somewhere else! In short: poor service :-( As a customer, I’m dissatisfied!

0

I see the fastest delivery time for all available items: Thursday. Has something gone wrong in the warehouse again, haha?

+4

9

I've been a customer of Digitec/Galaxus for many years and used to consider them one of the most reliable online retailers in Switzerland. However, over the past year or so, my experience has become increasingly frustrating. More than half of my recent orders have been shipped or delivered later than the advertised delivery date. While occasional delays are understandable, it has become common enough that I no longer trust the delivery estimates shown when ordering. I've also had several cases where the wrong product was shipped, which meant spending additional time dealing with returns and reordering, or products also arrived damaged due to the bad handling of the delivery services. What frustrates me most is that these problems are no longer isolated incidents. Delays, incorrect shipments, and other fulfillment issues seem to occur far more frequently than they did a few years ago. The overall experience feels noticeably less reliable than it used to be. I'm curious whether others have noticed the same trend recently or whether I've simply had a streak of bad luck. Has anyone else experienced a decline in service quality from Digitec/Galaxus over the past year?

5

Hello, can I use an iphone (15 for example) without internet (wifi or mobile data)? I just need calls/sms, taking pictures/videos and listening to mp3s I already have...Thanks!

1

When I ordered a garden cupboard, only 1 out of 2 boxes was delivered. Making a complaint is almost impossible with that useless assistant. It took a lot of effort just to get through to customer service directly. You can’t properly report the problem. ‘Lost’ – yes, but only one part; ‘resend’ – yes, but only one part; can’t write a comment about it. What terrible service. It’s difficult to put this across correctly – almost impossible. It’s a shame there’s no phone number, as professional companies have. It’s a shame what this company used to be.

1

Hi, I am interested in a pen as slim and small as possible (preferably active but not mandatory) for some small drawings and comments most often on PDF documents, not for real drawings lets say, so if you recommend anything please let me know. Thx

1

I just wanted to take this opportunity to thank DIGITEC for their quick and accommodating handling of any issues. Today I received a USB stick in the post which apparently had a (technical) fault. I described the problem to Digitec, as it couldn’t be resolved in any way (on various PCs and Macs). Within two minutes of submitting the form, the amount was credited to my account via TWINT. NO ifs or buts. Even though the item cost no more than 15 francs: it was sorted out QUICKLY, EASILY AND GENEROUSLY. I’ve had this experience with Digitec before when dealing with previous issues. A good solution was ALWAYS found. That’s why I’ve been happy to order from Digitec-Galaxus for years! Many THANKS to the dedicated team! (Re: Service case SVC7982854) Heinz

1

Hello, when are you planning to add the Onyx Boot Go 6 Gen 2 to your range? Will all colours be available?

1

Hi there, I’m looking for a controller that’s great for small hands. To give you an idea, I really enjoy playing with the Switch 1 Joy-Cons. (So, I’ve got really small hands. ;) Now I’m having problems with my hand and wrist, which is why I want to find a controller that fits better than the larger ones on the market, as those always make my fingers overextend and thus put more strain on the tendons. Must have: - Dongle or Bluetooth - PC (Steam & Linux) Would be nice to have, but not essential: - Mac & Nintendo compatibility As for games, everything’s on the list – from *Hogwarts Legacy* to *Stardew Valley* to *Final Fantasy Online*. So I’d also like something where I can customise button mapping, macros, etc. Thanks so much for your tips and help.

1

Currently looking for a vacuum/mopping robot for a 100 m² flat (May 2026). General conditions: - Mainly parquet flooring - 2 bathrooms + kitchen with black tiles - Long hair in the household - 3 rather flat carpets - Something lying around from time to time → good obstacle detection important - As little maintenance/stress as possible in everyday life - Budget max 800 CHF. Better less if it makes sense! I'm currently looking at these models and others: - Dreame L40s Pro Ultra - Dreame X50 Ultra Complete - Mova V50 Ultra Complete - Mova Z60 Ultra Roller Complete What would you currently take or is the surcharge on expensive models worth it?

+1

8

Recently, the filters for length and width have been limited to a minimum of 10 cm and a maximum of 50 cm. Catering sizes are 53 cm and 60 cm in length; I don’t understand where the 50 cm figure has suddenly come from.

1

Hi everyone, As we’re expecting good weather (🤞🏼) for our upcoming wedding, we’re on the lookout for sun cream that won’t leave marks on white clothes. Does anyone have any recommendations?😊

4

Well, you can and should only review products that you’ve bought yourself. That makes perfect sense and is the right approach. So you’re only reviewing your own experience. I think that’s really good.

2

Hello, There's a lot of talk about bidirectional charging and the V2x concept as the future standard for electric mobility. Do you have any products, and more specifically charging stations, that could be installed in private homes (with PV and a heat pump)?

3

It’s just a shame – you order a product because Digitec says it’ll be delivered by Day X at the latest. It would have been perfect, as I was due to head abroad the very next day with the product for a film shoot. Digitec also did everything by the book according to their own tracking function – the item was packed, dispatched and the Planzer tracking link generated within hours. Then Day X arrives… Nothing! On the Planzer tracking page, delivery on Day X is confirmed and the parcel has been in transit for 24 hours. On the day of departure, you then make a chargeable call to Planzer and the lady on the phone says, “The delivery hasn’t even been scheduled yet”… What on earth is all this nonsense?! I realise that, if everything really did go according to plan on Digitec’s end, this isn’t even remotely Galaxus’s fault. I have personal experience in the logistics department of one of Switzerland’s largest music retailers. That’s all well and good; I know customers can be a nuisance, and once the parcel is with a third-party delivery company, you’ve no control over it. I’m not blaming Galaxus for that either. But I know from the forum that I’m not the first person to have problems with this Planzer lot… And I really do wonder why a market leader like Digitec continues to work with Planzer. Because this means I simply can’t rely on Galaxus and its delivery dates any more, which is a real shame. As much as I hate to turn to Amazon, in the end I’ll probably have to do just that in future, because with the two or three orders I’ve placed there so far, the delivery dates were spot on EVERY TIME… even at very short notice.

3

After ordering a product, testing it for several days and being disappointed with it, I decided to return it. No sooner said than done. Afterwards, I realised that I had no way of reviewing the returned product; this was ultimately confirmed by customer support, although the support representative initially assumed that returned products could be reviewed. See screenshots of the email correspondence with Digitec Support: https://ibb.co/XkGwqhFc https://ibb.co/pjs7TWMN Can someone from Digitec please explain the reasoning and logic behind this to me? Why can’t we review products we’ve bought and tried out/tested extensively, just because we’ve returned them?

1

Will Digitec Galaxus include the newly launched Porta Split air conditioner from Midea in its range?

+65

153

Hi, I’ve just realised: my product ratings have been deleted! I’ve been asked to review some of them again. What’s the point? Take FiiO headphones, for example, or lots of books, etc. All my reviews were 5-star, so no complaints. Well, why should I bother any more? So I won’t be writing any more reviews. And I probably won’t be ordering anything else either.

2

Do you have any suggestions for smartphones that have a good camera, are still reasonably up-to-date, and either don’t rely on Google services or only use them to a limited extent? The topic of data privacy has become important for me recently. Alternative operating systems are also welcome... I want to disclose as little personal data as possible and am currently concerned that a lot of data is being passed on to companies over which I have no control.

4

Suitable for gravel paths, travelling over grass etc. And as inexpensive as possible, as only used around the house and yard area Tips?

3

Is the Senor POD for the TruSens Z3000 available to buy separately? Ours is faulty.

1

Does anyone happen to know how the pass-through function works on the store-brand power banks? A: The internal charger charges the battery whilst the outputs are powered directly from the battery (the battery is under load during this process) B: The internal charger powers both the battery and the outputs simultaneously (the battery is not under load) C: Another variant I’m not yet familiar with

1

Which case is suitable for the above iPad with the dimensions 247.6 x 178.5 x 5.9mm

1

Hey there, After trying out a few options, I’m back on the hunt for THE perfect smartwatch. I’d like something simple but comprehensive – for example, I find Garmin very, very comprehensive in its analytics – basically something that does the job without any frills As for my sports, I do paragliding (I just want to record my route), cycling, hiking, bouldering… I’d like to wear this watch both on a daily basis and for my sporting activities. As for colour, I’m also quite interested in something white, beige or, if really, black I’d already been thinking about the Suunto Race as a possibility. My budget is around 400 CHF. If you could point me in the right direction, I’d really appreciate it :) Looking forward to hearing from you,

5

Does anyone know when Bambu Lab PLA Pure will be available? https://share.google/VLj8BIRtH4...

1

Where can I still get Maggi drinkable stock in those little plastic bottles? It was just perfect for me. Can anyone help?

0

Hello I am looking for a camera that runs on battery power, and the video material should be stored on the camera or on a memory card. It would be important that the camera works without internet or network, because its location would be a basement where neither electricity, WiFi or the mobile network are available. It would be nice if it started recording when there was movement and could cope with low light. Unfortunately, I didn't find anything in the search or I couldn't find out which models work without network connections/WiFi/mobile phone. I would be grateful for any tips! With kind regards

6

The stated delivery times are not adhered to and Galaxus does not change this either. I have several open orders where the delivery time is delayed. The order says delivery the next day, but in reality it's 3 days or longer :( It's not dramatic, but giving unrealistic delivery times just to generate more orders is not right. Then write on sale: "Delivery in 3 to 6 days" and not: "Delivery tomorrow" do you see it differently?

+2

13

What does delayed delivery mean? The product was in stock and was described as being delivered the next day. Been waiting for a week. Even Amazon was quicker to receive after 3 days from DE. Also China was faster after 5days received.

+2

7